Magic Service Desk Suite is an easy-to-use and easy-to-implement browser-based support automation tool



Designed specifically for the mid-sized business, Magic Service Desk aligns people, processes, and technology to reduce support costs and improve efficiency.

A complete service solution, Magic IT Service Support for the Small and Mid-sized Business combines best-in-class help desk software with core ITIL best practices, the industry standard framework for IT service delivery and support processes.

Regardless of industry or size, successful organizations must deliver high-quality services that quickly adapt to changes in business climate. Growing mid-sized companies are under extreme pressure to reduce costs and expedite service. Magic IT Service Support helps to relieve that pressure by keeping your help desk informed, connected, and running smoothly.

We latest version of Magic Service Desk was launched during an event held at TIM Ltd in colloboration with BMC Software. Mr. Shane Holland and Mr. Mike Gill gave a half day seminar to a number of IT and Service Desk executive.

  Matthew Richards - Systems Engineer presenting the new Magic 8.  
  Shane Holland - Magic Business Manager